We here at Lamp Shade Solution have made customer satisfaction our top priority, we work hard to provide you with the best prices possible. If you find the identical item within 15 days of the original order date, we will match that price and refund to you 10% of the price difference based on the requirements below.
To request a price match, you should:
- Email hello@lampshadesolution.com with the subject PRICE MATCH GUARANTEE including the website address and a screenshot.
- Your name with phone number and zip code.
- Your order number.
We will review your request and respond within two business days.
What qualifies?
Your item may be eligible for price matching if it is:
- Identical item to the online retailer's item.
- The item must be the identical item, brand name, size, weight, color, quantity and model number. It must be in stock for shipping and delivery/pickup at the time of Price Match for approved online competitors.
- Shipping costs must be included when making Total Price comparisons. Be sure to include merchandise PLUS shipping/handling costs charged elsewhere.
Full exclusion list. Sorry we don't match:
- In-store pricing from local or warehouse stores/showrooms.
- Member websites that require logging-in to see pricing.
- The price for an item must be listed and valid at the time of match. We reserve the right to verify a competitor’s advertised price and the availability of the item. If Lamp Shade Solution is not able to verify the lower price, we may decline the request.
- Items sold via a Marketplace third-party or discount site -meaning any products that are not sold directly by a competing online retailer
- Items advertised as a flash sale, seasonal, discontinued, obsolete, promotional, closeout, clearance, open box, distressed or going out of business pricing.
- Online competitors with pricing or typographical errors.
- Items with rebates, free offers, or specific one-time-only promotions, including bundle offers.
- Items that result in a price discount for local pickup.
- Item pricing only available to select groups of customers including loyalty offers, discounts relating to non-warehouse membership programs and government exchange store offers.
- Online competitor's pricing from Thanksgiving Day through the following Cyber Monday.
- Alaska and Hawaii are excluded from price matching online competitors.
The Lamp Shade Solution Price Match Guarantee excludes clearance, closeout and returned items. Other restrictions may apply, but we are happy to answer additional questions if you contact our Customer Service team.
