All Return Authorizations must be handled only through our RETURNS CENTER, CLICK HERE
FULL REFUNDS
Merchandise needs to be returned within 30 days from the day your goods arrived and in original wrappings with tags attached.
Do not return the goods without requesting the RMA through our RETURN CENTER. It cannot be done over the phone. The RMA form is digitally. No further action is required on your end. Kindly package up the product and send it back to us. Once we receive the returned merchandise, we will promptly process a full refund to the original payment method used for the purchase.
If you return the goods without having a RMA # approved by email and/or return after 30 days from the delivery date, a 25% service fee will be deducted from your refund.
Our return policy states that the merchandise purchased through our website need to be returned according to the following rules:
- Request a return through our RETURNS CENTER, CLICK HERE
- Please, allow 2-3 business days for your RMA (Return Merchandise Authorization) to be approved.
- After your RMA is approved and confirmed via email, you should follow the instructions given on the email and ship the goods (at your own cost) back to the following location or bring them to the store without any cost with a copy of the RMA approved.
- If the merchandise is not returned in original wrapping and with tags, your order may be subject to an additional 10% restocking fee.
- Our FREE SHIPPING promotion is a courtesy on orders over $90 and applicable charge will be deducted when credit is processed. The customer is responsible for the return shipping charges.
- Refund will be processed after the merchandise is returned in a new and re-salable condition.
Please, note that we do not provide a return label for shipping. ONLY FOR A DAMAGED/DEFECTIVE PRODUCT. The return shipping will be at your own cost.
For more information, please email us at hello@lampshadesolution.com.br and we are more than happy to help you!
RETURN POLICY FOR DAMAGED ITEMS (Customer-Caused Damage)
At Lamp & Shade Solution, we strive to provide high-quality products to our customers. To ensure fairness and transparency, we have established the following return policy for items that have been damaged after purchase:
1. Non-Returnable Items Due to Customer-Caused Damage
- We do not accept returns, exchanges, or refunds for items that have been damaged due to misuse, improper handling, accidental damage, or any alterations made after purchase.
Examples of non-returnable damage include but are not limited to:
- Ripped, torn, or stained clothing or fabric-based products
- Cracked, broken, or shattered items due to dropping or mishandling
- Burned, water-damaged, or otherwise physically altered products
- Items with missing or broken parts caused by improper use
2. Exceptions
- If the product had a manufacturing defect that became apparent after minimal use, please contact us within 2 days of purchase with photos and proof of purchase. We will assess the issue and may offer a replacement, repair, or partial refund at our discretion.
- If your product is covered under a manufacturer’s warranty, you may be eligible for repairs or replacement directly from the manufacturer.
3. How to Report a Product Issue
If you believe the item was defective upon arrival or has an issue covered by warranty:
- Contact our customer support team at hello@lampshadesolution.conm within 5 days of receiving the product.
- Provide your order number, a detailed description of the issue, and clear photos of the product’s condition.
- Our team will review your request and respond within 2 business days with possible solutions.
4. Preventing Damage & Ensuring Product Longevity
To help extend the life of your purchase, we recommend following all care instructions and handling the product with care.
For any further questions, please reach out to our support team at hello@lampshadesolution.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If customer wants to make an exchange of a product for a product of different value of the original one, the customer is responsible for the return shipping, charges and the difference in price. The new product order should be placed separately on the website.
Cancellation and Changes
If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at hello@lampshadesolution.com.
We need to know 36 hours after that you wish to change or cancel your order before we ship the goods out to you.
Cancellations are not guaranteed until you receive an email confirming cancellation.
Damages (if applicable)
Please advise us within 48 hours of any damages and please write to hello@lampshadesolution.com. You must keep damaged merchandise in original boxes with all original paperwork. We well arrange for the shipper to pick up the merchandise.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Post Office Boxes
We're sorry, but at this time we are unable to ship to any PO Box address.