Return & Shipping Policy

Return Policy


All Return Authorizations must be handled only through our RETURNS CENTER, CLICK HERE

 

FULL REFUNDS

Merchandise needs to be returned within 30 days of purchase and in original wrappings with tags attached. 

Do not return the goods without requesting the RMA through our RETURN CENTER. It cannot be done over the phone.

If you return the goods without having a RMA # approved by email and/or return after 30 days from the purchase date, a 25% service fee will be deducted from your refund.

Our return policy states that the merchandise purchased through our website need to be returned according to the following rules:

  1. Request a return through our RETURNS CENTER, CLICK HERE
  2. Please, allow 2-3 business days for your RMA (Return Merchandise Authorization) to be approved.
  3. After your RMA is approved and confirmed via email, you should follow the instructions given on the email and ship the goods (at your own cost) back to the following location or bring them to the store without any cost with a copy of the RMA approved. 
  4. If the merchandise is not returned in original wrapping and with tags, your order may be subject to an additional 10% restocking fee.
  5. Our FREE SHIPPING promotion is a courtesy on orders over $75 and applicable charge will be deducted when credit is processed. The customer is responsible for the return shipping charges.
  6. Refund will be processed after the merchandise is returned in a new and re-salable condition.

Please, note that we do not provide a return label for shipping. ONLY FOR A DAMAGED/DEFECTIVE PRODUCT. The return shipping will be at your own cost.

For more information, please email us at hello@lampshadesolution.com.br  and we are more than happy to help you!


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If customer wants to make an exchange of a product for a product of different value of the original one, the customer is responsible for the return shipping, charges and the difference in price. The new product order should be placed separately on the website.


Damages (if applicable)

Please advise us within 48 hours of any damages and please write to info@lampshadesolution.com. You must keep damaged merchandise in original boxes with all original paperwork. We well arrange for the shipper to pick up the merchandise.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Handling takes about 2-3 business days: our products need to be well wrapped and prepared to be shipped in order to avoid any kind of damage. Shipping takes about 3-5 business days (depending on your location). Total time frame about 5-8 business days.

Your shipping confirmation will be provided by e-mail with tracking number as soon as we receive it from the vendor.

For backed order issues, the customer will be notified by email whether to choose another selection available or refund.

We ship to continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico, Puerto Rico or other international destinations.

Post Office Boxes

We're sorry, but at this time we are unable to ship to any PO Box address.