Due to the COVID-19 supply chain disruption as well as delivery delays from couriers, please be prepared to have your goods shipped within 2 weeks (business days) from the date of the purchase. If you have any urgency in receiving your order, please add a note on your order or email us at email@example.com.
FREE SHIPPING POLICY
Our products are well prepared to be shipped in order to avoid any kind of damage.
- In between handling + shipping, our delivery time is within approximately 15 business days after the day of the purchase.
- Your shipping confirmation will be provided by e-mail with the tracking number as soon as your order is shipped from our partner's warehouses.
- For back-order issues, customers will be notified by email if an item is on back-order. They may then choose another available item or a refund on the original item.
We ship to continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico, Puerto Rico or other international destinations.
If you need any assistance regarding shipping, please email us at firstname.lastname@example.org.
All Return Authorizations must be handled only through our RETURNS CENTER, CLICK HERE
Merchandise needs to be returned within 30 days of receipt and in original wrappings with tags attached.
Do not return the goods without requesting the RMA through our RETURN CENTER. It cannot be done over the phone.
If you return the goods without having a RMA # approved by email and/or return after 30 days from the delivery date, a 25% service fee will be deducted from your refund.
Our return policy states that the merchandise purchased through our website need to be returned according to the following rules:
- Request a return through our RETURNS CENTER, CLICK HERE
- Please, allow 2-3 business days for your RMA (Return Merchandise Authorization) to be approved.
- After your RMA is approved and confirmed via email, you should follow the instructions given on the email and ship the goods (at your own cost) back to the following location or bring them to the store without any cost with a copy of the RMA approved.
- If the merchandise is not returned in original wrapping and with tags, your order may be subject to an additional 10% restocking fee.
- Our FREE SHIPPING promotion is a courtesy on orders over $90 and applicable charge will be deducted when credit is processed. The customer is responsible for the return shipping charges.
- Refund will be processed after the merchandise is returned in a new and re-salable condition.
Please, note that we do not provide a return label for shipping. ONLY FOR A DAMAGED/DEFECTIVE PRODUCT. The return shipping will be at your own cost.
For more information, please email us at email@example.com and we are more than happy to help you!
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If customer wants to make an exchange of a product for a product of different value of the original one, the customer is responsible for the return shipping, charges and the difference in price. The new product order should be placed separately on the website.
Cancellation and Changes
If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at firstname.lastname@example.org.
We need to know 36 hours after that you wish to change or cancel your order before we ship the goods out to you.
Cancellations are not guaranteed until you receive an email confirming cancellation.
Damages (if applicable)
Please advise us within 48 hours of any damages and please write to email@example.com. You must keep damaged merchandise in original boxes with all original paperwork. We well arrange for the shipper to pick up the merchandise.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Post Office Boxes
We're sorry, but at this time we are unable to ship to any PO Box address.